Use the right channel
As a Diak’s student you have access to several different communication channels. Here are some instructions on what kind of information you can find on different channels. We also go through some ground rules on how to choose the right channel.
Diak’s multiple communication channels might seem like a lot. However, each of the channels has its own purpose. By choosing the right channel you can make sure to get an answer as fast and as smoothly as possible.
Using Diak’s e-mail
Diak’s personnel use an e-mail address with an ending @diak.fi and students with an ending @student.diak.fi. Remember to use your student e-mail when taking care of things related to studying. It is handy to have all e-mails related to Diak on your student e-mail instead of your personal e-mail. You should follow your Diak e-mail regularly so you will get all the important information.
Before e-mailing teachers about information related to a specific course, you should check if you can find the same information on Moodle. If you have questions about how to complete a certain course, please write it on the Moodle page instead of e-mailing it: someone else might be thinking about the same question!
Student support and services’ contact information
From the Support and services page you can find contact information to all our student services. Here are some of the most important ones:
- Study offices: firstname.lastname@example.org or email@example.com for exchange students (registration for the academic year and enrolment for study modules, study entitlement, diplomas and diploma attachments, transcripts of records)
- ICT services: firstname.lastname@example.org (problems with audiovisual equipment, problems with user IDs, equipment, software)
- Student counseling: Pihla Nortela, +358 (0)46 922 0260, email@example.com (Students may talk to a counsellor in confidence about their personal study plan or any issues concerning studies.)
- Diak’s contact information: https://www.diak.fi/en/diak/contact-us/
Note! By contacting the right place and the right person, you can make sure that you get the answer to your issue fast.
Save time by using Tuudo app!
Tuudo is a user-friendly app which brings together the most important services for students. Tuudo has the electronic student card that you can use by adding your picture for identification. Transcripts, timetables, campus maps, menus for student restaurants, Diak’s news, service directories, available jobs and placements are also available on Tuudo.
- You can download Tuudo for free on Google Play and AppStore.
- Among Tuudo, it is also important to follow Diak’s other communication channels. Information on Diak’s website www.diak.fi
Diak’s website provides information
On Diak’s website you can find all the information you need, such as:
Moodle news and Moodle course pages
Please send your questions about a specific course directly on the Moodle page of the course or the teacher responsible for the course.
News published on Tuudo will also be updated on the front page of Moodle except for jobs and placements which will only be published on Tuudo.
Through the MyDiak system you can:
- check your study entitlement and update your contact information
- go through your study plans
- plan your studies and timetables together with a student counselor
- register for studies
- give feedback about the courses you have taken part in
- follow and comment on your study related contracts at the contract bank
- follow and check transcripts
- submit an RPL application and follow its progress
- register for semesters
- inform about graduating and apply for a diploma
- book equipment and spaces, you need for studying
- make an appointment with a study counselor
- edit the synchronization of Outlook an MyDiak calendars
Directions on how to use the systems
Diak’s directions -page has all the instructions on Diak’s systems gathered. If you have a problem that you can’t find an answer for, please contact the ICT support at firstname.lastname@example.org.