Service systems and customer encounters in social, health and church sector (BNP02PS26HKI)
- Koulutustyyppi
- Avoin AMK
- Toimipisteet
- Helsinki
- Opetuspaikka
- Helsinki
- Ilmoittautumisaika
- 25.5.2026—31.7.2026
- Aloitusajankohta
- 26.10.2026—6.12.2026
- Koulutusala
- Kirkon ala, Terveysala
- Opetusmuoto
- Lähiopetus
- Opetuskieli
- Englanti
- Hakutilanne
- Ilmoittautuminen käynnissä
- Maksullisuus
- Maksuton
- Tunnus
- AAF743
- Laajuus
- 4 op
- Aloituspaikat
- 3
- Vapaat paikat
- 3
- Opettajat
- Virve Valkeavuori, Paula Ropponen, Heini Sajalin
Opintojen sisältämät toteutukset
BNP02PS26HKI Service systems and customer encounters in social, health and church sector
Sisältö
• service system in the social, health and church sectors
• the use of intelligent services and welfare technology applications in delivering services
• the roles of the church sector, the third sector and civil society in the organisation of key services in the social, health and church sectors
• the role and rights of customers in multisectoral service systems
• the basis and characteristics of good customer and care relationships
• respect for diversity and multiculturalism and solicitude in a care relationship
• sustainable development
• the use of intelligent services and welfare technology applications in delivering services
• the roles of the church sector, the third sector and civil society in the organisation of key services in the social, health and church sectors
• the role and rights of customers in multisectoral service systems
• the basis and characteristics of good customer and care relationships
• respect for diversity and multiculturalism and solicitude in a care relationship
• sustainable development
Osaamistavoitteet
Students
• understand the organisation and delivery of social services and healthcare and the legislation that governs the activities
• understand the role of the church sector, the third sector and civil society in the organisation of key services in the social, health and church sectors
• understand the role and rights of the customer/patient in the service systems in the social, health and church sectors
• understand the importance of diversity, multiculturalism, the customer’s life history and solicitude as the basis for interaction and the patient care relationship
• develop an open-minded approach to work that is culturally sensitive and respectful of customers’ beliefs
• understand the principles of sustainable development in the service systems of the social, health and church sectors
• understand the organisation and delivery of social services and healthcare and the legislation that governs the activities
• understand the role of the church sector, the third sector and civil society in the organisation of key services in the social, health and church sectors
• understand the role and rights of the customer/patient in the service systems in the social, health and church sectors
• understand the importance of diversity, multiculturalism, the customer’s life history and solicitude as the basis for interaction and the patient care relationship
• develop an open-minded approach to work that is culturally sensitive and respectful of customers’ beliefs
• understand the principles of sustainable development in the service systems of the social, health and church sectors
Opetusmenetelmät
Etäopiskelumoduuli sosiaalialan palvelujärjestelmästä
Luennot ja aktivoiva työskentely ennen luentoja ja luennoilla (aiheina terveys- ja kirkon alan palvelujärjestelmä, hyvinvointiteknologian sovellukset terveydenhuollossa, asiakkaan kohtaaminen, kulttuurinen moninaisuus ja sensitiivisyys)
Luennot ja aktivoiva työskentely ennen luentoja ja luennoilla (aiheina terveys- ja kirkon alan palvelujärjestelmä, hyvinvointiteknologian sovellukset terveydenhuollossa, asiakkaan kohtaaminen, kulttuurinen moninaisuus ja sensitiivisyys)
Oppimateriaali ja suositeltava kirjallisuus
Social- and health service system and services
– National Objectives for the Organisation of Healthcare and Social Welfare ( Publications 2024:7of the Ministry of Social Affairs and Health)
– STM: Social- and health services (https://stm.fi/en/social-and-health-services)
Patient encounter
– Haddad, A. & Doherty, R. 2024. Health professional and patient interaction. (sections 1-4, pages: 1-166)
– Topical articles delivered in the learning session
Service system on church sector & cultural diversity
– ilmoitetaan Diaklessa
– National Objectives for the Organisation of Healthcare and Social Welfare ( Publications 2024:7of the Ministry of Social Affairs and Health)
– STM: Social- and health services (https://stm.fi/en/social-and-health-services)
Patient encounter
– Haddad, A. & Doherty, R. 2024. Health professional and patient interaction. (sections 1-4, pages: 1-166)
– Topical articles delivered in the learning session
Service system on church sector & cultural diversity
– ilmoitetaan Diaklessa
Opiskelijoiden ajankäyttö ja kuormitus
kok. tuntimäärä 108h (4*27h)
itsenäinen opiskelu 69h (independent study module)
ennakkomateriaalin lukeminen, ohjaukseen osallistuminen ja valmistautuminen luennoille 24h
terveysalan luennot/työskentely 2x4h (läsnäolovelvoite)
kirkonalan luento 1x4h
Tentti 3h
itsenäinen opiskelu 69h (independent study module)
ennakkomateriaalin lukeminen, ohjaukseen osallistuminen ja valmistautuminen luennoille 24h
terveysalan luennot/työskentely 2x4h (läsnäolovelvoite)
kirkonalan luento 1x4h
Tentti 3h
Arviointikriteerit
– Aktiivinen osallistuminen luennoille (orientaatio ja luennot 1,2 &3 läsnäolovelvoite) Diakin tutkintosäännön §15 mukaisesti
– Ennakkotehtävien tekeminen
– Tentti lähinä kampuksella, arviointi 1-5/hyl
– Ennakkotehtävien tekeminen
– Tentti lähinä kampuksella, arviointi 1-5/hyl
Arviointiasteikko
0-5
Tenttien ajankohdat ja uusintamahdollisuudet
Opintojakson tentti järjestetään ilmoitettuna ajankohtana. Opintojakson tentin voi uusia yleisinä uusintatenttipäivinä.