Service systems and customer encounters in social, health and church sector (BNP02PS26HKI)
- Type of studies
- Open University of Applied Sciences
- Campuses
- Helsinki
- Location
- Helsinki
- Ilmoittautumisaika
- 25.5.2026—31.7.2026
- Start Term
- 26.10.2026—6.12.2026
- Field of Study
- Health care, The church sector
- Study mode
- Contact teaching
- Study language
- English
- Application Status
- Registration open
- Pricing
- Free
- Code
- AAF743
- Extent
- 4 op
- Admission quota
- 3
- Available places
- 3
- Teachers
- Virve Valkeavuori, Paula Ropponen, Heini Sajalin
Opintojen sisältämät toteutukset
BNP02PS26HKI Service systems and customer encounters in social, health and church sector
Sisältö
• service system in the social, health and church sectors
• the use of intelligent services and welfare technology applications in delivering services
• the roles of the church sector, the third sector and civil society in the organisation of key services in the social, health and church sectors
• the role and rights of customers in multisectoral service systems
• the basis and characteristics of good customer and care relationships
• respect for diversity and multiculturalism and solicitude in a care relationship
• sustainable development
• the use of intelligent services and welfare technology applications in delivering services
• the roles of the church sector, the third sector and civil society in the organisation of key services in the social, health and church sectors
• the role and rights of customers in multisectoral service systems
• the basis and characteristics of good customer and care relationships
• respect for diversity and multiculturalism and solicitude in a care relationship
• sustainable development
Learning outcomes
Students
• understand the organisation and delivery of social services and healthcare and the legislation that governs the activities
• understand the role of the church sector, the third sector and civil society in the organisation of key services in the social, health and church sectors
• understand the role and rights of the customer/patient in the service systems in the social, health and church sectors
• understand the importance of diversity, multiculturalism, the customer’s life history and solicitude as the basis for interaction and the patient care relationship
• develop an open-minded approach to work that is culturally sensitive and respectful of customers’ beliefs
• understand the principles of sustainable development in the service systems of the social, health and church sectors
• understand the organisation and delivery of social services and healthcare and the legislation that governs the activities
• understand the role of the church sector, the third sector and civil society in the organisation of key services in the social, health and church sectors
• understand the role and rights of the customer/patient in the service systems in the social, health and church sectors
• understand the importance of diversity, multiculturalism, the customer’s life history and solicitude as the basis for interaction and the patient care relationship
• develop an open-minded approach to work that is culturally sensitive and respectful of customers’ beliefs
• understand the principles of sustainable development in the service systems of the social, health and church sectors
Teaching methods
Independent study module (social care service system)
Lectures and activating work before and during lectures (contents of the lectures: service systems in health- and church sector, wellbeing technology in health care, client encountering, cultural diversity and sensitivity)
Lectures and activating work before and during lectures (contents of the lectures: service systems in health- and church sector, wellbeing technology in health care, client encountering, cultural diversity and sensitivity)
Learning materials and recommended literature
Social- and health service system and services
– National Objectives for the Organisation of Healthcare and Social Welfare ( Publications 2024:7of the Ministry of Social Affairs and Health)
– STM: Social- and health services (https://stm.fi/en/social-and-health-services)
Patient encounter
– Haddad, A. & Doherty, R. 2024. Health professional and patient interaction. (sections 1-4, pages: 1-166)
– Topical articles delivered in the learning session
Service system on church sector & cultural diversity
– will be announced in Diakle
– National Objectives for the Organisation of Healthcare and Social Welfare ( Publications 2024:7of the Ministry of Social Affairs and Health)
– STM: Social- and health services (https://stm.fi/en/social-and-health-services)
Patient encounter
– Haddad, A. & Doherty, R. 2024. Health professional and patient interaction. (sections 1-4, pages: 1-166)
– Topical articles delivered in the learning session
Service system on church sector & cultural diversity
– will be announced in Diakle
Student workload and time commitment
Total number of hours 108h (4*27h)
Independent study module 69h
Preparation for lectures by reading pre-material and doing the pre-tasks, joining in guiding session 24h
Healthcare system and customer encounters/ lectures/work 2x4h
Church service system/ lecture 1x4h
Exam 3h
Independent study module 69h
Preparation for lectures by reading pre-material and doing the pre-tasks, joining in guiding session 24h
Healthcare system and customer encounters/ lectures/work 2x4h
Church service system/ lecture 1x4h
Exam 3h
Assessment criteria
– Active participation in lectures (orientation and lectures 1,2,3 mandatory participation) in accordance with §15 of Diak's degree regulations
– Completing the pre-tasks for lectures
– Exam at the campus, assessment 1-5/fail
– Completing the pre-tasks for lectures
– Exam at the campus, assessment 1-5/fail
Grading scale
0-5
Exam dates and retake opportunities
The course exam will be held at the announced time. The course exam can be renewed on general re-exam days.