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People have increasingly complex needs for assistance and support. Challenging life circumstances can involve a number of problems, from marginalisation in education and work to income problems and issues with mental health or substance abuse.

There is a need to develop health and social care competencies and the approaches, practices and methods of case management in order to accurately identify and respond to clients’ service needs.

The specialisation programme has been developed jointly by 21 universities of applied sciences. The UAS institutions also collaborate in the delivery of the programme. In the Helsinki metropolitan area, Diaconia, Arcada, Laurea and Metropolia are closely involved in its delivery.

Specialisation broadens and advances your expertise

  • You will gain professional competence in case management.
  • You will learn to develop services and service chains and build service innovations.
  • You will be able to manage demanding tasks relating to case management and joined-up service delivery in roles such as service advisor, case manager or service integrator.

“The programme gave me new perspectives into my job.”
– Registered nurse Helena Mäkinen

Who is it for?

You should have an existing qualification in health and social care completed at a higher education institution or a predecessor qualification.


The credit load is 30 ECTS credits which corresponds to approximately 810 hours of study.


The programme cost is €1,500 (0% VAT) which can be paid in one or two instalments.


Each course has a set of intended learning outcomes that will help you develop and advance your expertise.

Basis of adult and youth social work (5 ECTS)

  1. You will be able to practice according to the values and ethical guidelines of health and social care, promote well-being and health, and safeguard clients’ social rights in case management.
  2. You will be able to apply the theory and research data of case management in the planning, implementation and evaluation of your practice.
  3. You will be aware of the requirements of social security management, legislation and the service system.
  4. You will be able to analyse the starting points of service provision and assess the suitability of services for a client’s needs.

Service needs assessment and practices (5 ECTS)

  1. You will be able to work with clients to holistically assess their service and support needs, taking into account their well-being and health, living circumstances, life stage, functional and work capacity and personal strengths. You will be able to use the information to identify suitable services for the client.
  2. You will be able to implement, coordinate, document and evaluate the case management process.
  3. You will have a good command of the practices and methods of case management in various casework situations.
  4. You will be able to support the inclusion of the client and their family in the case management process.

Multidisciplinary cooperation (5 ECTS)

  1. You will be able to use the service system (public, private and third sectors) to design a network that matches the client’s assistance and support needs.
  2. You will be able to work in multisectoral and multidisciplinary networks in order to best serve the client’s needs.
  3. You will be able to practice responsibly as a member of a multisectoral and multidisciplinary team and lead teams.
  4. You will be able to act responsibly and ethically towards clients, service providers and producers at the intersections of services, in service integration and service design.

Interaction and inclusion in multidisciplinary casework (5 ECTS)

  1. You will be able to engage in an interactive and dialogical relationship.
  2. You will be able to apply the knowledge base of interaction in different types of case management roles.
  3. You will be able to use digital services and advise clients on how to access them.
  4. You will be able to use digital tools and robotology in case management and advance their development in multisectoral and multidisciplinary teamwork.

Socially and ethically sustainable case management (5 ECTS)

  1. You will have a good command of the ethics and practices of case management and communications and be able to apply them diversely in various settings.
  2. You will have a good command of the practices of (socially) sustainable development and be able to apply and advance them in different stages of the case management process.
  3. You will be able to communicate information about services to clients and partners.
  4. You will be able to communicate about your professional competencies and the practice of case management through different channels and media.

Developmental and impactful case management (5 ECTS)

  1. You will be able to utilise research data in case management and decision-making.
  2. You will be able to identify development challenges in case management and instigate development initiatives in your workplace and teams
  3. You will be able to apply research and development methods and customer experience, and renew health and social care services and practices from a client-centred approach.
  4. You will be able to assess the economics, quality, effectiveness and impact of your practice and services, and use the information to develop them.
  5. You will be able to assess and develop your case management competencies and expertise.


The specialisation programme is delivered in multimodal form, which means that it can be completed alongside work. The programme includes both contact sessions and instructed independent study. The MoodleRooms online learning platform will be used in the delivery.

The specialisation programme includes written assignments and a development experiment. Learning assignments provide continuous information about the development of expertise and you will receive regular feedback on your progress.


The case management specialisation programme starts in January 2021. There will be ten contact teaching days and five remote sessions in 2021. The contact teaching days are organised on weekdays (8:30am–4:00pm). The remote sessions are also organised on weekdays (4:30pm–7:00pm).


The contact teaching days are scheduled as follows:

  • Thu–Fri 21–22 January 2021, 8:30am–4:00pm
  • Thu–Fri 11–12 March 2021, 8:30am–4:00pm
  • Thu–Fri 6–7 May 2021, 8:30am–4:00pm
  • Thu–Fri 2–3 September 2021, 8:30am–4:00pm
  • Fri 15 October 2021, 8:30am–4:00pm
  • Fri 19 November 2021, 8:30am–4:00pm

Preliminary dates for the remote sessions are: 16 February 2021, 13 April 2021, 25 May 2021, 28 September 2021 and 26 October 2021, 4:30pm–7:00pm. The remote session schedule will be confirmed with the participants at the start of the programme.


Diak will deliver the programme at its Helsinki campus.


The application period is October 2020. Apply via the registration portal. Add the programme in the shopping basket in order to register. After registration, all applicants must submit the required supporting documents to Diak via an electronic form. The link to the form will be sent to each applicant in the registration confirmation message.

  • The application period is 1–30 October 2020.
  • Successful applicants will be notified by 13 November 2020.
  • Places must be accepted by 24 November 2020.

Admission is based on prior education, work experience and the description of educational need.

Supporting documents required from applicants:

  • A copy of the relevant degree certificate
  • CV outlining work experience
  • Motivation letter (see content requirements under Admission Criteria)

If you do not receive a confirmation message after registering, please check your junk mail folder. If the message is not there, or if the link for submitting your documents does not work, please contact Diak Admissions Office immediately:,, tel. +358 (0)400 725 384.

If you are unable to submit your documents electronically, please contact the programme coordinator without delay for further instructions. The programme coordinator is, tel. +358 (0)40 869 6021.

Admission criteria

Admission is based on the educational prerequisite, work experience and motivation.

Work experience in the health and social care sector (max. 4 p. in total):

  • Up to 2 years = 1 point
  • 2–5 years = 2 points
  • 6–10 years = 3 points
  • Over 10 years = 4 points

Questions to applicants i.e. a motivation letter, max. two A4 pages (max. 8 p. in total):

  • Explain why you are applying to the case management specialisation programme (max. 2 p.)
  • Describe what type of case management competence you will need in the future (max. 2 p.)
  • Explain how you would be able to apply the competencies acquired in the specialisation programme in your work and/or career (max. 2 p.)
  • Describe how you would fit studying around your job and life (max. 2 p.)

Admission is based on prior education, work experience and the description of educational need.