Service systems and customer encounters in social, health and church sector (SAP02PS26HKI)
- Type of studies
- Open University of Applied Sciences
- Campuses
- Helsinki
- Location
- Helsinki
- Ilmoittautumisaika
- 25.5.2026—31.7.2026
- Start Term
- 14.9.2026—25.10.2026
- Field of Study
- Health care, The church sector
- Study mode
- Contact teaching
- Study language
- Finnish
- Application Status
- Registration open
- Pricing
- Free
- Code
- AAF783
- Extent
- 4 op
- Admission quota
- 3
- Available places
- 3
- Teachers
- Sanna-Maija Kohonen, Eeva Nykänen, Virve Valkeavuori
Opintojen sisältämät toteutukset
SAP02PS26HKI Service systems and customer encounters in social, health and church sector
Sisältö
• service system in the social, health and church sectors
• the use of intelligent services and welfare technology applications in delivering services
• the roles of the church sector, the third sector and civil society in the organisation of key services in the social, health and church sectors
• the role and rights of customers in multisectoral service systems
• the basis and characteristics of good customer and care relationships
• respect for diversity and multiculturalism and solicitude in a care relationship
• sustainable development
• the use of intelligent services and welfare technology applications in delivering services
• the roles of the church sector, the third sector and civil society in the organisation of key services in the social, health and church sectors
• the role and rights of customers in multisectoral service systems
• the basis and characteristics of good customer and care relationships
• respect for diversity and multiculturalism and solicitude in a care relationship
• sustainable development
Learning outcomes
Students
• understand the organisation and delivery of social services and healthcare and the legislation that governs the activities
• understand the role of the church sector, the third sector and civil society in the organisation of key services in the social, health and church sectors
• understand the role and rights of the customer/patient in the service systems in the social, health and church sectors
• understand the importance of diversity, multiculturalism, the customer’s life history and solicitude as the basis for interaction and the patient care relationship
• develop an open-minded approach to work that is culturally sensitive and respectful of customers’ beliefs
• understand the principles of sustainable development in the service systems of the social, health and church sectors
• understand the organisation and delivery of social services and healthcare and the legislation that governs the activities
• understand the role of the church sector, the third sector and civil society in the organisation of key services in the social, health and church sectors
• understand the role and rights of the customer/patient in the service systems in the social, health and church sectors
• understand the importance of diversity, multiculturalism, the customer’s life history and solicitude as the basis for interaction and the patient care relationship
• develop an open-minded approach to work that is culturally sensitive and respectful of customers’ beliefs
• understand the principles of sustainable development in the service systems of the social, health and church sectors
Grading scale
0-5