Customer-based development (ASP02NK26DIAK)
- Type of studies
- Continuous intake, Open University of Applied Sciences
- Campuses
- Diak joint implementation
- Location
- Online campus
- Ilmoittautumisaika
- 15.12.2025—29.3.2026
- Start Term
- 7.1.2026—3.5.2026
- Field of Study
- Social services, The church sector
- Study mode
- Online teaching
- Study language
- Finnish
- Application Status
- Registration closed
- Pricing
- Free
- Code
- AAF590
- Extent
- 5 op
- Admission quota
- 20
- Available places
- 6
- Teachers
- Mika Alavaikko, Severi Saihomaa, Eeva-Liisa Pastinen
Opintojen sisältämät toteutukset
ASP02NK26DIAK Customer-based development
Sisältö
• analysis of the current state of citizens’ equality and social justice
• change analysis of the operating environment
• methods of promoting sustainable development in customer work
• customer and partner-based development and innovation methods for services, work methods and practices
• seamless operating models for the service chain
• change analysis of the operating environment
• methods of promoting sustainable development in customer work
• customer and partner-based development and innovation methods for services, work methods and practices
• seamless operating models for the service chain
Learning outcomes
Students
• know how to renew the thinking patterns and operating methods of the working life in a partner-oriented and innovative manner
• know how to analyse the service production models and organisation of social support, education and care in the society
• know how to apply social, health and church sector strategies in the development of customer work and analysis of the changing operating environment
• know how to use various customer and partner-based working life development methods
• know how to plan a seamless service chain by combining the customer’s social security and services to a customer-oriented and flexible system
• know how to renew the thinking patterns and operating methods of the working life in a partner-oriented and innovative manner
• know how to analyse the service production models and organisation of social support, education and care in the society
• know how to apply social, health and church sector strategies in the development of customer work and analysis of the changing operating environment
• know how to use various customer and partner-based working life development methods
• know how to plan a seamless service chain by combining the customer’s social security and services to a customer-oriented and flexible system
Grading scale
0-5